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Help & Knowledge Base

Frequently Asked Questions (FAQ)

Clear answers about our security consulting, training academy, payments, and recovery protocols.

How does ACS IT handle emergency account recovery & compromised systems?
We employ legal, forensic, and direct platform communication methodologies to verify ownership and restore access to compromised Facebook, Google, Instagram, or corporate email assets within 24–48 hours.
Are your cybersecurity training courses beginner-friendly?
Yes! Our courses start from core computer networking and Linux fundamentals before progressing into hands-on ethical hacking, web penetration testing, and digital forensics in dedicated virtual labs.
What payment methods are supported and how are payments verified?
We accept bKash (Send Money/Merchant), Nagad, Rocket, and Direct Bank Transfers to our official number (+880 1837-000066). Once you submit your Transaction ID (TrxID), our finance desk verifies the ledger and issues an official authenticated receipt.
What is ACS IT's refund policy if an issue cannot be resolved?
If an investigation or account recovery is deemed technically unfeasible during the initial discovery audit, any advance retainer is immediately refunded in accordance with our transparent Refund Policy.
How can I track my order or service milestone without an account?
Simply visit our Order Tracking page (/track.php) and enter your unique Order Reference (e.g. ACS-ORD-1001) along with your email address to view live milestone updates.